FREQUENTLY ASKED QUESTIONS
I just placed an order online, when can I expect it to show up?
We ship via USPS Monday-Friday. If you have placed your order before noon (PST), we fulfill and ship that order the same day. If your order is placed after noon (PST) it will be fulfilled and shipped the next day. We are unable to ship on Saturday and Sunday. Any orders placed over the weekend will be fulfilled and shipped on the following Monday.
We ship whole beans to ensure that your coffee arrives as fresh as possible. However, we know that not everyone has the means to grind their own beans, so if you need we can do that for you. Just leave a note while checking out online!
When is your coffee best?
We suggest using up your STOKE within 2 weeks of the roast date for the best flavor profile.
When will I be billed for my subscription?
That is totally up to you! When you purchase a subscription, you select the frequency of which you would like to receive your STOKE. Depending on the frequency you choose, you will be billed every 1 to 6 weeks.
How do I cancel my subscription?
Easy, log into your account on stokedroasters.com. You'll be taken to "My Account", from there select "Manage Account", go the the "Manage" dropdown bar next to the subscription you would like to cancel, and select "Delete Order". If you have any troubles, feel free to email us at firstname.lastname@example.org
I'm interested in your Wholesale Program. How do I start?
Shoot us an email at email@example.com with your business, the STOKE you are interested in, and what quantity/frequency you may be needing it in. We will get back to you quickly with our Wholesale pricing sheet, and work with you to create a program that best fits your needs! Visit our Wholesale page for more information.
I need equipment! What can you offer?
We are very proud to say that STOKED Roasters can offer you an exclusive discount on premium brewing equipment. We also have the ability to offer you free equipment with a contract. Please email firstname.lastname@example.org for more details.